Privacy Policy
Your trust is important to us so we have updated our Privacy Policy in
accordance with current regulations. This explains how we collect, store, handle
and keep your personal information safe. All personal information about you is
kept on a secure server and we’d never share your details without your
permission.
This Privacy Policy is applicable to all visitors to the website and should be read
in conjunction with our Terms and Conditions available to view here. By visiting
and using our website, you acknowledge and accept the practices outlined in this
Privacy Policy.
What is personal information?
Personal information (or personal data) is information about an individual that
allows us to identify that person. In order to provide you with a smooth shopping
experience at www.moorejewellery.co.uk we collect the following personal
information about you:
Name
Date of Birth
Billing and Delivery Address
Telephone Number
Email Address*
Items ordered
*We also collect your email address when you opt in to join our newsletter.
When else may my information get collected?
Information regarding your visit to www.moorejewellery.co.uk may be collected
by Moore Jewellery, or third party providers of advertisements. This includes:
Your location geographically
Your browser
Your device type
How you were referred to us
Search terms you used to get to us
What you browsed on the website
How long you stayed on the website for
Use of cookies
Moore Jewellery’s website uses cookies to identify your computer and recognise
you from other users to improve your experience.
In common with many other website operators, we may use standard technology
called ‘cookies’ on this site. Cookies are small pieces of information that are
stored by your browser on your computer’s hard drive. The cookies enable an
understanding of who has seen which pages and advertisements, to determine
how frequently particular pages are visited and to determine the most popular
areas of our website. Cookies also allow the ability to enhance your visitor
experience by storing information about the products and services that you
select between visits so that you can be provided with focused information each
time you visit the website.
Most browsers automatically accept cookies, but you can usually change your
browser to prevent cookies being stored, however if you do turn cookies off this
will limit the service that we are able to provide to you.
Cookies do not store sensitive information such as your name, address or
payment details: they simply hold the ‘key’ that, once you are signed in, is
associated with this information. However, if you would prefer to restrict, block
or delete cookies from the website, or any other website, you can use your
browser to do this. Each browser is different, so check the ‘Help’ menu of your
particular browser (or your mobile phone’s handset manual) to learn how to
change your cookie preferences.
Information collected
Some cookies collect information about browsing and purchasing behaviour
when you access this website via the same computer or device. This includes
information about pages viewed, products purchased and your journey around a
website. Moore Jewellery does not use cookies to collect or record information
on your name, address or other contact details.
Google Analytics
When someone visits www.moorejewellery.co.uk we use the Google Analytics
service, to collect standard internet log information and details of visitor
behaviour patterns. We do this to find out things such as the number of visitors
to the various parts of the site. This information is only processed in a way,
which does not identify anyone. We do not make, and do not allow Google to
make, any attempt to find out the identities of those visiting our website.
Mailing list
As part of the registration process for our monthly e-newsletter, we collect
personal information. We use that information for a couple of reasons: to provide you with information you have asked us for; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp to deliver our newsletter. We gather
statistics around email opening and clicks using industry standard technologies
to help us monitor and improve our e-newsletter. For more information, please
see MailChimp’s privacy notice. You can unsubscribe to general mailings at any
time of the day or night by clicking the unsubscribe link at the bottom of any of
our emails or by emailing us at hello@moorejewellery.co.uk
Facebook Ads (Conversion tracking Facebook pixel)
This website uses the Facebook pixel, a small piece of JavaScript code, that is
added to the website in order to optimise ads, report on the success of
advertising campaigns across devices and target ads to the audience. The
Facebook pixel sends information about your browsing session through HTTP
headers to Facebook, including the IP address, information about the web
browser, page location, document, referrer and web browser user agent. Pixel-
specific data includes pixel ID and Facebook cookie data to connect the events to a specific Facebook ad account and to make a match to a person known by
Facebook. Facebook checks whether the person has previously seen or
interacted with an ad from our account or if the person matches an audience
rule and prepares an analytics report, which contains anonymized or aggregated
data. Facebook keeps the information collected from the pixels for 180 days and
stores the data collected in its production data centres in the US and in Sweden.
Facebook supports the DAA’s AdChoices to opt out of behavioural advertising
and you can check the corresponding settings at http://optout.aboutads.info to
opt out from the Facebook pixel. You can also learn more about why you are
seeing an ad through Facebook’s Ads preferences.
How do we use your personal information?
We want you to have a great shopping experience at www.moorejewellery.co.uk
so we use your personal information to make it easy for you to browse and place
an order. We may use your information in the ways below:
To process your order, we need to take payment details and know where to
deliver your jewellery.
Our postal and courier services have access to your delivery address in order to
be able to dispatch your jewellery to your chosen address.
Information regarding your visit to www.moorejewellery.co.uk including what
you have browsed or bought is used to improve your experience on our website
We may also contact you via the below channels:
Email
We will email you once an order has been placed to remind you of what has
been ordered. A further email is sent by Moore Jewellery to let you know your
order has been dispatched.
Moore Jewellery may send newsletters to customers and individuals who have
given us permission to contact them. These are used to inform you about new
launches, sales/special offers and information we think you’ll find interesting. It
is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’
button found on the bottom of each communication we send.
By placing an order as a guest, your email will not be added to our database and
therefore you will not be contacted with Moore Jewellery news, updates and
special offers.
Phone
If there is an issue with your order or we need to refund/take any further
payments, we may need to call you on the phone.
If you are a winner of a competition, we will use your personal details to notify
you that you have won a prize.
Post
Marketing communications may be sent by post if we have had your permission.
If you’d like us to stop sending these to you, please notify us via email on
hello@moorejewellery.co.uk with your full name, door number and postcode.
Social Media
If you contact us via social media, we will respond on the same channel or move
to email if we feel the conversation needs further assistance.
What are your rights?
You have the right to obtain confirmation that your data is being processed,
request access to your personal data and the right to be forgotten. You can
make a request by email to hello@moorejewellery.co.uk and we will come back
to you within 30 days.
If you wish to raise a query with the United Kingdom Information Commissioner,
you may do so at www.ico.org.uk or on 0303 123 1113.
If you have any questions/comments about your privacy, please Contact Us.