Delivery

Delivery

Orders take an initial 2-3 days to process.

Orders are then sent by Evri - 2 Day Service at a cost of £3.50

Orders typically take 4-6 business days to arrive from point of order.

 

 

Currently we only delivery within the UK

Moore Jewellery delivers to the entire UK. This includes Northern Ireland, Guernsey, Jersey, Isle of Man and all Scottish Highlands and Islands. We don't deliver outside the UK - yet! 

 

Please note Scottish Highlands, Scottish Islands and Northern Ireland are not covered by the next day service, orders to these destinations will be sent using Royal Mail and we would ordinarily expect delivery to be 2-3 days although that cannot be guaranteed.

 

Need something urgently?

If you require an item for a certain date or special occasion, please contact hello@moorejewellery.co.uk and we will do our best to get it to you for your required date.

If requesting a 1-2 day delivery, we will ship the order with DPD on a next day service, this costs £7.95.

If there are any delays with order processing we will also let you know. Please note, working days do not include weekends, Bank holidays or Public Holidays in the UK

Please do get in touch via email to hello@moorejewellery.co.uk if you live in the EU and wish to make a purchase.

Delivery times may vary due to unforeseen circumstances and we are unable to guarantee exact dates once items are posted.

All items will be sent to the delivery address supplied with the order. If your order is a gift and you wish it to be delivered directly to the recipient, then I am more than happy to do so; in such cases please make sure the correct name and address is supplied.

 

Bespoke & Personalised Products

Bespoke, commissions, alterations, personalised and made to order will take longer. Times will vary in accordance with the nature of the work involved in creating a piece. An estimate will be provided and agreed before production.

Please allow 1-2 weeks for a personalised product and made to order items (i.e stacking rings). Excluding Chunky Chain Bracelet, which requires 4-6 weeks. 

Please allow 4-6 weeks for fully bespoke, commissions and alterations. 

You will be kept up to date about the process and emailed when your jewellery is on its way. These pieces will be sent special delivery.

 

Packaging and Gift Messages

All jewellery comes in a beautifully presented branded navy box within a teal cotton pouch, along with a care card of how to look after your jewellery.

All orders are sent out in cardboard mailing boxes, mailing bags or padded envelopes as appropriate, and all packaging materials used are as environmentally friendly as possible; being either recyclable, reusable, or biodegradable.

If you wish to enclose a handwritten message on a gift tag, I would be more than happy to provide this free of charge. Please enter the text required in the optional box during the purchase.